HQ Administrator Guide
Overview
As an HQ Administrator, you hold omnipresent system control. Your workspace is configured to oversee system metrics across all 11 locations, read diagnostics, audit database changes, flag fraudulent actions, and manage pre-approved employee registers.
Key Responsibilities
1. Global Metrics Oversight
Unlike local branch managers, your dashboard provides full, real-time aggregate stats.
- Global Inbound Returns: Monitor active returned assets across all active regional hubs.
- National SLAs: Pinpoint system bottlenecks and monitor the national average lifecycle speeds.
2. User & Whitelist Management
Maintain operational integrity by administering users and pre-clearing corporate rosters:
- Global Member List: Modify, lock, or manually configure staff designations.
- Manual Auditing: Track administrator events within the secure system logs to verify the validity of access changes.
3. Security and Self-Healing
If legacy registry accounts or unapproved accounts are found:
- Utilize the control panel to purge old listings or resolve role conflicts.
- Audit the database configuration panel to double-check active table counts.
💡 Safe Admin Operations
- Enterprise Accounts: Ensure specialized enterprise logins (like peter@colasolar.com) are kept secure.
- Audit Trails: All status overrides and profile deletions are saved with system timestamps for compliance audits.